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Implementation
We can take you from initial strategy and business case development through to full implementation, training and support of your CRM initiatives.
Our staff include specialists in the leading CRM tools, in particular the market leading systems such as Microsoft Dynamics and salesforce.com. We very much focus on implementation based on effective design of business processes and training, to ensure successful user adoption and return on investment.

We provide an exceptional level of experience in CRM implementation, including:

  • Initial planning, including Strategic roadmaps, ROI analysis and Business case development

  • Business requirements definition

  • Vendor and product selection

  • Business process analysis and reengineering

  • Project and programme management

  • Technical implementation of CRM solutions

  • “Out of box”, pre-packaged solutions based on leading CRM products

  • Training collateral, bespoke training preparation and training delivery

  • CRM project rescue and audit