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About Cantata

Cantata is the UK’s leading independent CRM specialist, helping organisations get the most from customer and stakeholder management. We are entirely independent of all CRM providers (and those from related technologies such as workflow, document management, knowledge management, email management and CTI). This means we can offer best in class advice. Our output ranges from initial strategy and business case development through to implementation and training. In particular, we specialise in the use of the new breed of commoditised, highly cost-effective CRM solutions (such as Dynamics CRM and salesforce.com) and provide extensive collateral and “out of box” tools to reduce project timescales, cost and risk.

We use our expertise to work with organisations to resolve business issues in areas such as contact management, case management, campaigns, knowledge management and process automation. We work with some of the best known names in the UK. Our particular focus in on Financial Services, Regulators, Membership Organisations, Energy and Utilities and Commercial Enterprises.

Our team

Cantata is dedicated to providing the best possible advice and support. All of our teams include highly experienced specialists in the fields of CRM and related technologies. Our senior CRM business consultants all have at least 10 years directly relevant experience and specialise in ensuring all projects are pragmatic, realistic and effectively scoped and delivered.

Our breadth of skills covers the whole range of requirements of a CRM implementation. We have staff who specialise in everything from initial strategy and business case development, requirements analysis and business process work, implementation, rollout and training.

Our implementation teams includes specialists in the leading CRM technologies, in particular the market leaders Microsoft CRM and salesforce.com. In addition, we have technical specialists who focus on infrastructure, integration, data migration, marketing tools and CRM related technologies, such as imaging systems, workflow, email management and legacy environments.

Why Cantata?

Depth of experience

Cantata provides you with experienced consultants who work with you every step of the way offering independent, pragmatic advice and solutions.

Pragmatic advice

A hands-on approach to every assignment. All our consultants have many years of relevant experience and have worked in implementation teams and in consultancy and advisory capacities. This ensures that our consultants haven’t just provided advice at the start of projects - they’ve seen them through and learnt the lessons. In particular, we all have an understanding of both technology and the business impacts of it, so although we may focus on advice from a business perspective, we always bear in mind the cost and feasibility of our recommendations.

Breadth of experience

We offer the ability to move from initial strategy and business case development through to ongoing programme or project management and training. Our consultants have a breadth of knowledge in their area, and have access to specialist advice from within Cantata as required.

Working as a team

Your team. We never forget that it’s your project. Our consultants work within your project/programme organisation and use your methodologies whilst offering suggestions of alternative approaches used elsewhere if appropriate. We are happy to provide everything from a few days’ advice to long-term assignments, and from a single person to an entire team - whatever works for your organisation.

True independence

We don’t get paid commission by vendors and you can be assured that there is no hidden agenda during planning or strategy development.