For more than 20 years, Cantata has helped organisations improve customer and stakeholder engagement through effective CRM strategy, implementation and optimisation. We believe successful transformation is about far more than implementing systems; it requires aligning people, processes and technology to create lasting change.
Cantata is the UK's leading independent CRM specialist, helping organisations get the most from customer and stakeholder management. We are an employee-owned company, and are entirely independent of all CRM providers (and those from related technologies such as e-commerce, digital marketing, workflow and document management). This means we can offer best in class advice. Our output ranges from initial strategy and business case development through to implementation and training.
We specialise in the use of the latest, commoditised, highly cost-effective CRM solutions (such as Microsoft Dynamics 365 CRM and salesforce.com) and provide extensive collateral and "out of box" tools to reduce project timescales, cost and risk. We can advise on both core analytical and operational CRM tools, associated technologies, and deployment options, including in-depth knowledge of various cloud based infrastructures such as Azure and AWS.
We use our expertise to work with organisations to resolve business issues in areas such as sales and e-commerce, contact and stakeholder management, case management, campaigns, knowledge management and process automation. We work with some of the best known names in the UK. We have extensive experience in Financial Services, Regulators, Membership Organisations, Pharmaceuticals, Energy, Utilities and Commercial Enterprises.
From strategy to implementation, explore our full range of services.
Explore our capabilitiesEntirely independent of all CRM providers, ensuring vendor-neutral advice tailored to your needs.
Senior consultants with 10+ years of directly relevant experience, across strategy, implementation and training.
Cantata is dedicated to providing the best possible advice and support. All of our teams include highly experienced specialists in the fields of CRM and related technologies. Our senior CRM business consultants all have at least 10 years directly relevant experience and specialise in ensuring all projects are pragmatic, realistic and effectively scoped and delivered.
Our breadth of skills covers the whole range of requirements of a CRM implementation. We have staff who specialise in everything from initial strategy and business case development, requirements analysis and business process work, implementation, rollout and training.
Our Oxford-based engineering team have years of specialist CRM implementation and support experience, across a wide range of CRM products, infrastructure options and associated technologies. We have implementation and training specialists in the leading CRM technologies, in particular the market leaders Microsoft CRM and salesforce.com. In addition, we have technical specialists who focus on e-commerce, infrastructure, integration, data migration, digital marketing and CRM related technologies.
Independent, pragmatic, and deeply experienced across the full CRM lifecycle.
Cantata provides highly experienced CRM consultants who work alongside your team throughout the project, offering independent, pragmatic advice and delivery expertise. Established in 2002, we bring more than 20 years of CRM experience, helping organisations across multiple sectors deliver successful CRM strategies, implementations and transformation programmes.
A hands-on approach to every assignment. All our consultants have many years of relevant experience and have worked in implementation teams and in consultancy and advisory capacities. This ensures that our consultants haven't just provided advice at the start of projects – they've seen them through and learnt the lessons. In particular, we all have an understanding of both technology and the business impacts of it, so although we may focus on advice from a business perspective, we always bear in mind the cost and feasibility of our recommendations.
The Cantata team combines strategic, technical and operational expertise, enabling us to support organisations from initial planning through to implementation, training, optimisation and long-term support. Our CRM consultants have a breadth of knowledge in their area, across a wide range of technologies, deployment/infrastructure options and integration approaches and have access to specialist technical advice from within Cantata as required.
Your team. We never forget that it's your project. Our consultants work within your project/programme organisation and use your methodologies whilst offering suggestions of alternative approaches used elsewhere if appropriate. We are happy to provide everything from a few days' advice to long-term assignments, and from a single person to an entire team – whatever works for your organisation.
We work across a wide range of CRM, e-commerce, digital marketing and associated technologies, recommending the best solutions for your requirements.
Helping organisations make informed CRM decisions with confidence and achieve better outcomes.