Cantata is the UK’s leading independent CRM specialist, helping organisations get the most from customer and stakeholder management. We are an employee-owned company, and are entirely independent of all CRM providers (and those from related technologies such as e-commerce, digital marketing, workflow and document management). This means we can offer best in class advice. Our output ranges from initial strategy and business case development through to implementation and training.
We specialise in the use of the latest, commoditised, highly cost-effective CRM solutions (such as Microsoft Dynamics 365 CRM and salesforce.com) and provide extensive collateral and “out of box” tools to reduce project timescales, cost and risk. We can advise on both core analytical and operational CRM tools, associated technologies, and deployment options, including in-depth knowledge of various cloud based infrastructures such as Azure and AWS.
We use our expertise to work with organisations to resolve business issues in areas such as sales and e-commerce, contact and stakeholder management, case management, campaigns, knowledge management and process automation. We work with some of the best known names in the UK. We have extensive experience in Financial Services, Regulators, Membership Organisations, Pharmaceuticals, Energy, Utilities and Commercial Enterprises.