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News Archive
- The Emergence of AI in CRM
- FSCS reform – an opportunity to make a virtue out of necessity?
- CRM for customer service - The source of real value?
- CRM in mutual societies - Opportunities for mutual benefit
- CRM and the customer experience - How can technology support the customer experience?
- CRM pitfalls - Why is it so hard?
- The case for business cases - What’s the business case for doing a business case?
- On-demand vs. On-premise - the business case
- The demands of on-demand
- The private hosting option
- Making Social CRM a useful reality
- Coping with change - handling regular updates from CRM providers
- CRM Infographic
- Does poor data management lead to poor governance?
- CRM is still the must have Marketing tool
- 70% of marketers are investing in CRM in 2016
- General Data Protection Regulations (GDPR)
- Consent – what it means and who can give it
- What do organisations have to do – and how should they demonstrate that?
- Removing data – the right to be forgotten
- CRM got complicated
- Are CRM, ERP and e-commerce becoming one?
- Sales effectiveness: knowledge isn't power, unless...
- Deployment options are, more than ever, a critical choice
- The cost conundrum
- Maximising the return on your CRM investment
- Celebrating Cantata at 20
- 20 years of CRM expertise at Cantata
- 20 years of Cantata’s clients and projects
- How to select the ideal CRM solution for organisational success
- The importance of effective CRM in your business
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